Privacy Policy
Last updated: October 8, 2025
At Heighten Design, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website or work with us.
What Information We Collect
Information You Give Us
- Contact details when you reach out: name, email address, phone number, company name
- Project information you share during consultations or proposals
- Payment information for billing (processed securely through our payment providers)
Information We Collect Automatically
- Website usage data through analytics tools to understand how visitors use our site
- Technical information like your IP address, browser type, and device information
- Cookies to improve your browsing experience and remember your preferences
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide quotes
- Deliver design and development services
- Process payments and manage billing
- Send project updates and important communications
- Improve our website and services
- Comply with legal obligations
We will never sell your personal information to third parties.
Who We Share Information With
We may share your information with:
- Service providers who help us run our business (hosting, email, payment processing, project management tools)
- Legal authorities if required by law or to protect our rights
All service providers are required to protect your information and only use it for the specific services they provide to us.
Your Rights and Choices
You have the right to:
- Access the personal information we have about you
- Update or correct any inaccurate information
- Delete your information (with some exceptions for legal or business purposes)
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
To exercise these rights, contact us at [email protected].
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Improve your browsing experience
You can control cookies through your browser settings, though some features may not work properly if you disable them.
Data Security
We implement appropriate security measures to protect your information, including:
- Secure hosting and encrypted data transmission
- Regular security updates and monitoring
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We keep your information only as long as necessary to:
- Provide our services and maintain our business relationship
- Comply with legal obligations
- Resolve disputes or enforce agreements
Project files and communications are typically retained for [X years] after project completion for potential support needs.
Third-Party Links
Our website may contain links to other sites. We're not responsible for the privacy practices of other websites, so please review their privacy policies before sharing your information.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes by email or through a notice on our website.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
Email: [email protected]
Website: Contact Page
This policy is effective as of October 8, 2025 and applies to all information collected by Heighten Design.