Privacy Policy

Last updated: July 28, 2026

At Heighten Design, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website or work with us.

What Information We Collect

Information You Give Us

• Contact details when you reach out: name, email address, phone number, company name
• Project information you share during consultations or proposals
• Billing details such as your name and business address, used to issue invoices

We never collect or store your card or bank details. Invoices are paid through a third-party payment processor that handles those details directly, and we only ever see whether an invoice was paid.

Information We Collect Automatically

Very little, and none of it identifies you. We use privacy-first, cookie-free analytics, so there is no tracking cookie, no advertising profile, and no way for us to follow you across other websites.

• Aggregated usage data such as which pages were viewed, which site referred you, and roughly which country or region you visited from
• General technical data such as browser and device type, collected in aggregate rather than tied to you

Our analytics provider does not store your full IP address and does not build a profile of you as an individual. Our web host also keeps short-lived server logs for security and troubleshooting.

How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes
• Deliver design and development services
• Process payments and manage billing
• Send project updates and important communications
• Improve our website and services
• Comply with legal obligations

We will never sell your personal information to third parties.

Who We Share Information With

We may share your information with:

• Service providers who help us run our business (hosting, email, payment processing, project management tools)
• Legal authorities if required by law or to protect our rights

All service providers are required to protect your information and only use it for the specific services they provide to us.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Update or correct any inaccurate information
• Delete your information (with some exceptions for legal or business purposes)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise these rights, contact us at hello@heighten.design.

Cookies and Tracking

This website does not use tracking cookies. We do not run advertising pixels, we do not share your behavior with ad networks, and we do not track you across other websites. That is why you will not find a cookie consent banner here — there is nothing to consent to.

Our analytics are measured in aggregate rather than per person, which tells us which pages are useful without telling us anything about you.

Data Security

We implement appropriate security measures to protect your information, including:

• Secure hosting and encrypted data transmission
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only as long as necessary to:

• Provide our services and maintain our business relationship
• Comply with legal obligations
• Resolve disputes or enforce agreements

Project files and communications are typically retained for three years after project completion for potential support needs. You can ask us to delete them sooner, subject to any records we are required to keep for tax or legal reasons.

Third-Party Links

Our website may contain links to other sites. We're not responsible for the privacy practices of other websites, so please review their privacy policies before sharing your information.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes by email or through a notice on our website.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

Email:hello@heighten.design
Website:Contact Page

This policy is effective as of July 28, 2026 and applies to all information collected by Heighten Design.